1
How do I place an order?
Browse products, choose Buy Now or add items to cart, review your checkout details, then place the order with your name, phone number, address, and optional note.
2
Can I checkout as a guest?
Yes. Guest checkout is allowed. Creating or logging into an account helps you track orders more easily when account history is connected.
3
How is delivery charge calculated?
Delivery charge is calculated during checkout based on the active store settings, order value, and delivery destination. Free delivery may apply if your order meets the configured threshold.
4
Can I use a coupon code?
Yes, if the coupon is active, valid, not expired, and your order meets the minimum spend requirement. Use the coupon field in checkout and validate it before placing the order.
5
How can I request a refund or replacement?
Contact support with your order number, phone number, and product issue. The team may request photos or additional details before approving a refund, replacement, or exchange.
6
Can I update my order after placing it?
Order updates depend on the current order status. Contact support as early as possible if you need to change delivery information, quantity, or ordered products.
7
Where can I see products by category?
Visit the Categories page to browse all departments, then open a dedicated category page to see products from that category only.
8
How do I contact support?
Use the Contact page, email support, or call the listed phone number. For order questions, include your order number and contact phone number.