Refunds may be considered for damaged, incorrect, unavailable, or materially misrepresented products. The request should be raised as soon as possible after receiving the order.

Products should be unused, complete, and returned with original packaging where applicable unless the issue is caused by damage or fulfillment error.

Refunds may be declined for products damaged by misuse, products with missing accessories, customized items, or requests made after the reasonable inspection window.

For hygiene-sensitive, personal, or sealed products, refunds may be restricted once opened unless the item is defective or incorrect.

After receiving a refund request, our team reviews the order, product condition, and supporting information. We may request photos, order number, or courier details.

Approved refunds are processed through the available payment or settlement method. Processing time may vary depending on payment provider, courier coordination, and banking timelines.

When appropriate, we may offer a replacement or exchange instead of a direct refund, especially for incorrect or defective items.

Replacement availability depends on current stock and delivery coverage.